layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Manager Customer & Sales Support
SIGMA
Prince George, VA, US
Source: SIGMA careers · View original posting
- Employment
- full time
Employer job description
From SIGMA's posting. “We” and “our” refer to the employer.
POSITION SUMMARY
The position serves as a critical link between customers and the commercial organization by supporting order fulfillment, customer relationships, sales processes, business reporting, and continuous improvement initiatives. The Customer & Sales Support Manager is accountable for driving service excellence, supporting sales growth, improving operational efficiency, and ensuring customer satisfaction across retail, foodservice, wholesale, club, convenience, and distributor channels.
ESSENTIAL JOB FUNCTIONS
Manage order processing, allocations, backorders, order tracking, and issue resolution to ensure high service levels and customer satisfaction.
Support National Account Managers and Sales Leadership with customer administration, pricing, item setup, promotions, contracts, reports, broker commissions programs and sales initiatives.
Lead, coach, and develop Customer Service and Sales Support personnel. Establish performance goals, training plans, and performance standards.