layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Quality Analyst - Treasury Fulfillment at Bank of America | LAYIQ

Partnering with internal business partners to obtain the necessary information to complete Inline Quality review.
Completing quality reviews on high risk transactions.
Reviewing legal documents to determine if adequate documentation has been provided to meet test and controls risk requirements.
Working with Implementation Associate to obtain missing information preventing the quality review from moving forward.
Utilizing various bank systems to complete quality review requests.
Identifying and escalating process/procedure gaps to mitigate risk.
Exercises judgment and discretion with respect to client relationships and problem resolutions
Be a self-starter, demonstrate ownership, and become a subject matter expert.
Leverage resources, procedures and manage desk routines to ensure tasks, timelines and responsibilities are met.
Meet or exceed strict quality assurance standards.
LOB Required Qualifications: Minimum 2 years of Customer Service experience
1+ year of Treasury experience
1+ year of Quality Assurance Experience
Excellent verbal and written communication skills
Ability to multi-task and sustain high organizational skills in fast-paced environment
Willingness to learn and adapt to change
Ability to work independently and be a self-starter
Ability to promote teamwork and positive attitude
Ability to engage with client begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
An intermediate ability in computer skills.
LOB Desired Qualifications: Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect
Skills: Claims Management
Controls Management
Monitoring, Surveillance, and Testing
Policies, Procedures, and Guidelines Management
Quality Assurance
Attention to Detail
Investment Management
Problem Solving
Risk Management
Written Communications
Adaptability
Process Management
Process Mapping
Project Management
Reporting
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40

Senior Quality Analyst - Treasury Fulfillment

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