layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

NOC Shift 1 Lead at Systems Engineering Solutions Corporation | LAYIQ

· Provide direct oversight and leadership to Tier 1 NOC Analysts during assigned shift to ensure 24x7 monitoring and incident response coverage.
· Monitor network, server, and application systems using enterprise monitoring tools to identify, analyze, and escalate incidents in accordance with established procedures.
· Coordinate shift operations, ensuring incidents, service requests, and alerts are properly triaged, logged, escalated, and resolved within defined Service Level Agreements (SLAs).
· Act as first point of escalation for complex Tier 1 issues, providing guidance, troubleshooting support, and communication to higher-tier engineers as required. Ensure effective shift handoff by documenting ongoing issues, incidents, and operational status in logs, reports, and dashboards.
· Oversee incident communications, including initial notifications, status updates, and resolution summaries to stakeholders and management.
· Maintain situational awareness of network health, critical infrastructure, and ongoing incidents to ensure operational continuity.
· Enforce adherence to standard operating procedures (SOPs), incident response workflows, and change management policies.
· Conduct quality assurance reviews of Tier 1 incident tickets to verify accuracy, completeness, and compliance with established standards.
· Train, coach, and mentor Tier 1 staff to develop technical and analytical skills, improve response times, and strengthen team performance.
· Support major incident management activities by coordinating Tier 1 response efforts and providing real-time updates to the NOC Manager or Incident Commander
· Contribute to continuous improvement initiatives by identifying process gaps, documenting recurring issues, and recommending automation or procedural enhancements.
· Generate and review shift reports, summarizing key incidents, outages, and performance metrics for management review.
· Assist with onboarding new analysts and ensuring all shift personnel maintain familiarity with monitoring tools, ticketing systems, and escalation procedures.
· Ensure compliance with security and confidentiality standards when accessing or communicating system information.
.Required Skills: · 5 + years of relevant experience
· Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Communication.
· Relevant certifications such as ITIL v3, CompTIA, CCNA A minimum of five (5) years’ relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
· Hands-on experience with network monitoring tools and ticketing systems.
· Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
· Effective communication skills for interacting with customers, technical teams, and management.
· Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, routing, switching).
· Experience with enterprise monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix, LogicMonitor, or similar).
· Proficiency with incident tracking systems (e.g., ServiceNow, Remedy, Jira Service Management).
· Ability to interpret alerts and logs from various network and server monitoring platforms.
· Basic knowledge of Windows and Linux server environments and cloud platforms (AWS, Azure preferred).
· Competence with documentation and reporting tools (Microsoft Office Suite, SharePoint, or equivalent).
· Ability to work in 24x7 operations, including nights, weekends, and holidays as needed.
Preferred Skills
· Familiarity with ITIL processes, including Incident, Problem, and Change Management.
· Experience in 24x7 Operations Environments: Proven success in managing or supporting 24x7 rotating shifts within a large enterprise or government NOC.
· Security Awareness: o Understanding of network security fundamentals, including firewalls, IDS/IPS, and SIEM tools such as Splunk or QRadar.
o Advanced Network Knowledge: o Familiarity with Layer 2/3 networking concepts, routing protocols (OSPF, BGP, EIGRP), VLAN configuration, and network segmentation.

NOC Shift 1 Lead

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