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Parallel
Los Angeles, CA
Source: Parallel careers · View original posting
From Parallel's posting. “We” and “our” refer to the employer.
Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking industry onto rail. Our innovative technology offers cleaner, safer, and more efficient logistics solutions. Join our dynamic team and help shape a smarter, greener future for global freight.
Head of Customer Success
Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full customer lifecycle after contract signature, including implementation, onboarding, training, adoption, and expansion.
This is a senior, high-ownership role for someone who can manage large enterprise customers, lead complex hardware and software deployments, and build trusted relationships with executives and operators. Our customers are making major operational decisions around first-of-a-kind technology, and this person will be responsible for making sure those customers successfully deploy, adopt, and expand with Parallel.
We are looking for someone who has supported large enterprise accounts, ideally with $5M to $10M+ deal sizes, and can operate comfortably with C-suite leaders, VP-level operations stakeholders, field teams, and internal engineering teams. The right person brings executive presence, operational depth, and the ability to build a repeatable customer success function as Parallel scales commercial deployments.
This role is LA based and will require up to 50% travel to customer and deployment sites.
you have ramped on Parallel’s product, customers, commercial commitments, deployment model, and internal workflows. You have built relationships with Sales, Product, Engineering, Operations, and leadership, and are beginning to map the customer lifecycle from contract signature through successful deployment.
you are actively owning customer implementation plans, building executive and operational relationships, identifying key risks, and creating the first version of Parallel’s customer success operating model. You are bringing structure to post-sale execution and helping cross-functional teams stay aligned around customer outcomes.
you are independently driving customer success for key enterprise accounts, leading implementation and expansion conversations, managing escalations, and creating repeatable processes that can scale across future deployments. You are clearly establishing the foundation for Parallel’s Customer Success function.
Compensation
The expected salary for this role is between $180,000-$200,000 plus incentive pay, with an on-target expectation of $250,000-$300,000.
We are committed to providing fair and transparent compensation in accordance with applicable laws. Salary ranges are listed below and reflect the expected range for new hires in this role, based on factors such as skills, experience, qualifications, and location. Final compensation may vary and will be determined during the interview process. The target hiring range for this position is listed below.
Target Salary Range: $180,000 — $200,000 USD
Parallel Systems is committed to the full inclusion of all qualified individuals. As part of this commitment, Parallel Systems will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter.
Parallel Systems is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to any discriminatory factor protected by applicable federal, state or local laws. We work to build an inclusive environment in which all people can come to do their best work.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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