layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Director, Technology Operations & Security at Perry Homes | LAYIQ

Technology Operations & Service Delivery
· Lead enterprise technology operations including infrastructure, cloud, networking, endpoint management, collaboration platforms, telecommunications, and end-user support.
· Establish clear service levels, operational metrics, accountability, monitoring, and continuous improvement practices.
· Ensure technology services are reliable, scalable, secure, and responsive to business needs.
· Develop and execute infrastructure and technology operations roadmaps and lifecycle plans.
· Establish strong incident, problem, and change management practices.
· Lead major technology incidents and ensure clear, timely communication with business and executive leadership.
Cybersecurity & Risk
· Provide leadership and accountability for Perry Homes' cybersecurity program.
· Establish and maintain security policies, standards, processes, and operational controls.
· Oversee security monitoring, vulnerability management, identity and access management, incident response, and security remediation.
· Strengthen Perry Homes' security posture through measurable risk reduction and continuous improvement.
· Partner with Legal, Internal Audit, Risk, business leaders, and external security partners on assessments and remediation activities.
· Ensure cybersecurity incident response and recovery plans are documented, tested, and maintained.
· Support effective security awareness and education across the company.
Infrastructure & Cloud
· Own the operational performance of Microsoft Azure, Microsoft 365, networking, servers, endpoints, backup and recovery, and related infrastructure platforms.
· Develop infrastructure strategies that improve reliability, security, scalability, and cost effectiveness.
· Ensure appropriate monitoring, capacity planning, lifecycle management, architecture, and operational readiness.
· Lead modernization initiatives and evaluate emerging technologies where they provide meaningful business value.
Service Desk & Field Support
· Lead Service Desk and Field Support organizations supporting corporate offices, sales environments, and field operations.
· Build a customer-focused service culture centered on responsiveness, ownership, and problem resolution.
· Improve service levels, response and resolution times, knowledge management, and customer satisfaction.
· Ensure effective employee onboarding, technology provisioning, offboarding, asset management, and endpoint lifecycle processes.
· Use service data and recurring issue analysis to identify opportunities for permanent improvement.
Resilience & Business Continuity
· Own technology disaster recovery planning, testing, and readiness.
· Ensure critical technology platforms have defined recovery objectives, documented recovery procedures, and appropriate backup strategies.
· Conduct periodic recovery exercises and ensure identified gaps are remediated.
· Partner with business leadership on technology resilience and continuity planning.
Vendor & Financial Management
· Manage strategic vendors and managed service providers supporting infrastructure, cloud, security, telecommunications, and technology operations.
· Establish clear service expectations and hold partners accountable for performance and contractual commitments.
· Develop and manage operating budgets and technology investment recommendations.
· Identify opportunities to improve service while controlling or reducing operating costs.
· Participate in contract negotiations, technology lifecycle planning, and vendor strategy.
Leadership & Team Development
· Lead and develop a high-performing Technology Operations and Security organization.
· Establish clear roles, accountability, performance expectations, and development plans.
· Develop managers and technical leaders while maintaining appropriate technical depth within the organization.
· Build a culture of ownership, urgency, collaboration, customer service, and continuous improvement.
· Develop internal capabilities and reduce unnecessary dependence on outside providers.

Required
· 10+ years of progressive information technology experience with significant leadership responsibility.
· 5+ years leading infrastructure, technology operations, cybersecurity, or related teams.
· Demonstrated experience leading enterprise infrastructure and cloud environments.
· Strong understanding of cybersecurity operations, identity management, vulnerability management, and incident response.
· Experience managing Service Desk or end-user technology services.
· Experience establishing operational metrics, service management processes, and technology governance.
· Demonstrated leadership of major technology incidents and operational risk.
· Strong vendor and managed service provider management experience.
· Experience managing technology budgets and investments.
· Strong communication skills with the ability to work effectively with technical teams, business leaders, and executives.
Preferred
· Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field.
· Experience supporting a geographically distributed workforce or field-based operations.
· Experience with Microsoft Azure and Microsoft 365 environments.
· Experience in homebuilding, construction, real estate, manufacturing, or similar operational environments.
· CISSP, CISM, ITIL, Microsoft Azure, or other relevant industry certifications.
· Experience improving or transforming an IT operations or cybersecurity organization.
Leadership Profile
· Thinks about technology in terms of business outcomes.
· Creates accountability and brings strong operational discipline.
· Can move comfortably between strategy and execution.
· Makes decisions and takes ownership when problems arise.
· Understands how to balance cybersecurity risk with practical business requirements.
· Uses data and metrics to drive decisions and improvements.
· Builds strong teams and develops people.
· Communicates clearly with both technical and non-technical audiences.
· Has a strong customer-service mindset.
· Has a bias toward action and continuous improvement.

Director, Technology Operations & Security

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