layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Call Center Supervisor
Serenity Mental Health Centers
Mesa, AZ, US
Source: Serenity Mental Health Centers careers · View original posting
- Employment
- full time
Employer job description
From Serenity Mental Health Centers's posting. “We” and “our” refer to the employer.
Call Center Supervisor
Employment Type: Full Time, On Site
We are looking for a Call Center Supervisor who can lead from the floor, develop people, and consistently improve team performance.
This is a hands on leadership role focused on coaching, accountability, and daily execution. You will work closely with your team to monitor performance, improve call quality, manage workflow, resolve escalations, and help Patient Care Coordinators consistently meet expectations.
The right leader understands how to use performance data, call observations, and coaching to improve results. You should be comfortable discussing conversion percentages, productivity, quality, and schedule adherence with your team, identifying what is driving performance, and helping employees make meaningful improvements over time.