layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Customer Service Liaison at ShipMonk | LAYIQ

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants

. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

Global Fulfillment Network:

Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.

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Proprietary Technology:

We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.

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Unrivaled Support:

We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.

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Transparent Pricing

: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.

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Committed to the Future:

We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

Merchant-first:

We handle the logistics so our merchants can focus on what they do best—growing their business.

People make ShipMonk:

We believe in our team and invest in our people.

Own it:

We take ownership of our work, our mistakes, and our successes.

Get sh*t done:

We're a fast-paced, high-growth company that values action and results.

Change the score:

We challenge the status quo, constantly innovating and improving.

Customer Service Liaison

Employer job description

What you'll do:

What you'll need:

Perks That Pack a Punch