Attorney Performance Specialist

About Docketly:

Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry.

Job Overview:

The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class.

Key Responsibilities:

• Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
• Investigates inquiries regarding hearing report results, attorney performance and attorney history
• Manages various performance widgets to ensure timely resolution of compliance tasks
• Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
• Monitor Learning Management System for attorneys
• Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
• Follows good customer service standards in all aspects of the job
• Identifies and suggests ideas for improving system and processes
• Attends weekly team meetings. Prepares and participates as appropriate
• Attorney training regarding our platform
• Performs other duties as assigned

Qualifications:

• Ability to plan, multi-task and manage time effectively
• Must have excellent verbal and written communication skills
• Solid computer skills
• Preferred
• AI Experience
• Legal Experience