E-Fulfillment Project Specialist

Please note: Only internal applicants (current ABC Legal employees) will be considered for this vacancy.

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We have been successful in this unique business for over 30 years, and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

ABC Legal is seeking an E-Fulfillment Project Specialist to support training, quality assurance, and process consistency for our specialist team. This role exists to address gaps in training and scalability, ensuring new and existing specialists are properly trained and consistently meeting output expectations — without requiring one individual to handle all instruction independently.

This is an internal-facing role that works closely with specialists and their leads, serving as a key resource for onboarding, training delivery, quality control, and continuous process improvement.

Key Responsibilities

• Train and onboard new E-Fulfillment Specialists with the support of leadership
• Conduct quality control reviews and audits of specialist work
• Create, update, and maintain training materials and deliverables
• Partner with specialists and team leads to reinforce expectations and best practices
• Continuously monitor departmental workflows to identify inefficiencies, recurring errors, and training gaps — proposing creative, practical solutions that improve quality and throughput
• Act as an advocate for the department by anticipating needs, surfacing obstacles early, and bringing forward innovative ideas that strengthen consistency and performance
• Serve as a resource for specialists on complex or unfamiliar case types, escalating recurring issues to leadership with recommended solutions
• Maintain documentation in Confluence, ensuring procedures stay current as systems, client requirements, and workflows change
• Support the rollout of new tools, process changes, and system updates by preparing materials and communicating changes to the team
• Collaborate with team leads to develop onboarding timelines and measure new-hire ramp-up against output expectations
• Contribute to a positive, collaborative team culture through consistent, respectful, and constructive feedback
• Skills and Qualifications
• Required Skills
• Strong working knowledge of: Metabase
• Confluence
• Skye navigation
• PDF Exchange
• Excel and Word
• Scheduling and calendaring tools
• Ability to communicate clearly and effectively
• Self-directed with strong problem-solving instincts and the ability to work independently with minimal oversight
• Preferred (Not Required)
• Prior training experience
• Quality assurance (QA) experience
• Experience creating training or instructional materials
• Relevant Experience
• Background in E-Fulfillment strongly preferred
• We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!