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Hope Services
San Jose, CA
Source: Hope Services careers · View original posting
From Hope Services's posting. “We” and “our” refer to the employer.
Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?
Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..
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Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!
*Compensation: $72,000/yr
Position Summary
The Operations Support Coordinator – Facilities serves as Hope Services' primary liaison between Hope Services and the outsourced facilities management provider. This position is responsible for coordinating day-to-day facilities activities, managing the Noda-Fi work order system, maintaining all facilities-related records, monitoring vendor performance, and ensuring service levels are achieved across all Hope Services locations.
The role focuses on coordination, documentation, contract administration, compliance, reporting, and ensuring outsourced services are delivered effectively.
Essential Duties and Responsibilities
Vendor Coordination
Serve as the primary point of contact between Hope Services and the outsourced facilities management provider.
Ensure work orders are assigned appropriately.
Monitor vendor response and completion times.
Coordinate site access for vendors.
Escalate unresolved or critical issues to the CFO.
Conduct regular service review meetings with the outsourced facilities management provider.
Noda-Fi Facilities Management System
Administer the Noda-Fi Facilities Management System.
Review work order status daily.
Monitor SLA compliance.
Verify work order completion.
Generate weekly and monthly management reports.
Track recurring maintenance trends.
Facilities Records Management
Maintain a centralized repository for all facility records including:
This position is primarily office-based with periodic travel to other Hope Services locations. The employee might be occasionally required to inspect facilities and access mechanical rooms, rooftops and equipment areas. May lift up to 25 pounds occasionally. Occasional exposure to outdoor weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions
Frequent travel between assigned program and facility locations. Exposure to indoor and outdoor environments, including varying weather conditions, dust, and noise. Physical activity including standing, walking, bending, lifting, and using tools and equipment. Regular use of computer, phone, and electronic communication systems. This role operates across both office and building/mechanical environments. The position may require occasional after-hours, weekend, or on-call availability for emergencies.
Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??
Visit www.hopeservices.org to find out more about us and the people we serve.
Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.
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