layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Account Manager, Seattle at EverDriven | LAYIQ

Location:

This is a remote role, but this account manager will service the Seattle territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities:

Use effective industry skills and abilities to support our innovative transportation services
Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
Responsible for the continuous improvement of a safe, efficient, and effective transportation system
Liaise between EverDriven and our clients while providing guidance, direction, and feedback
Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
Develop and maintain open communication channels with project contractors, community officials, and agency staff
Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
Understand and follow safety rules established by regulatory bodies and client contracts
As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

Minimum education of a bachelor's degree or equivalent experience
Experience in transportation and/or operations is a plus
Strong professional communication and customer service skills
Ability to effectively work with diverse groups of customers and service providers
Set priorities wisely, multitask, and dynamically solve problems
Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
Valid Driver’s License with a good driving record.
Drug Screen and Background Check is a Condition of Employment
Daily travel as required

Account Manager, Seattle

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