layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Digital Cloud Solution Management, Leader at Microsoft

Architecture Design and Deployment
Applies broad technical, industry, and enterprise knowledge to architecture projects to meet business and Information Technology requirements and resolve identified constraints. Helps to shape and enhance customers' requirements. Coaches team on right use of Pilots and Proof of Concepts.
Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.
Driving Customer Success
Builds and leads strategic conversation between Microsoft cloud solutions, partner, customer business, and Information Technology objectives. Participates in Microsoft centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success.
Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed. Drives behavior of team in support of the customer.
Coaches team to build customer timelines and utilizes them to build industry/team plan. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform).
Contributes to and holds team accountable to rhythm of business. Represents high potential and sub-area initiatives (e.g. acceleration plans, scorecard).Drives One Microsoft mindset. Aligns technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.
Scale Customer Engagements
Ensures consistency and quality through adherence of standards and best practices (e.g., Managed Service Provider, Managed Certified Professional) in customer engagements by holding team accountable.
Leads and ensures complex technical wins (e.g., cross-workload, cross-team, cross-geography, subsidiary-level impact) by establishing rules of engagement (e.g., role boundaries, handoff strategies), coaching others (e.g., technical sellers, account teams), leveraging knowledge of processes (e.g., Managed Service Provider, co-sell partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds. Ensures and drives alignment of Microsoft technologies with future sector standards and requirements by working with industry boards and driving customer case studies and references.
Identifies and engages with customer technical decision makers and influencers proactively while engaging sales team and delivering/driving sales strategy.
Orchestrates team resources and coaches team to maximize impact of customer engagements through capacity planning, prioritization, capabilities assessment, and utilization of resources. Prioritizes resources and holds team accountable for maximizing selling time to achieve scorecard objectives and subsidiary strategy.
Leverages knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites) and proactively engages product and support teams (e.g., engineering) to remediate escalated technical blockers by conveying impact and anticipating and addressing future potential blockers based on needs. Ensures that non-technical issues are routed and removed by appropriate party.
Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.
Scale Through Partners
Coaches team in working with account teams to shape strategic win plan and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed.
Coaches team and oversees demonstrations (e.g., Architectural Design Sessions, Proof of Concept sessions) of solutions and position solutions against competitors through initial engagements. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology. Guides team on Microsoft standards on demonstrations to provide feedback to partners.
Monitors, analyzes, and provides input on proactive action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.
Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem (e.g., account teams) and drives the orchestration model for partner engagement at scale.
Technical Leadership
Monitors, responds to, and acts as a thought leader on internal and external tech community posts, establishes and leads vibrant tech communities including community calls, sessions, hackathon, etc. and acts as a mentor to the community.
Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio, ensuring customer proficiency, and orchestrating across multiple function to ensure basic operational foundations in place. Ensures customers have training plans developed by Cloud Solutions Architects. Reviews training plans and provides feedback to Cloud Solutions Architects as necessary
Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering team to share learnings and by establishing a cadence (e.g., internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team.
Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning. Identifies connections across platforms/workloads to promote collaborative learning.

Digital Cloud Solution Management, Leader

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Qualifications

Equal opportunity and accommodations

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