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Hyliion
Austin, Texas, United States
Source: Hyliion careers · View original posting
From Hyliion's posting. “We” and “our” refer to the employer.
Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy.
Job Purpose
The Field Service Engineer will supervise the onsite installation of the KARNO™ Power Module at customer sites, and lead the commissioning, maintenance, troubleshooting, and on-site customer support for the successful deployment of the KARNO Power Modules. This position is part of Hyliion's field service organization, which supports KARNO installations across the United States. Current deployments are primarily in defense and data center applications.
The position begins with a training period of approximately three to four months in Milford, OH, working alongside the research, development, and engineering teams as KARNO units are built and serviced during final testing, including training on heat engine fundamentals, PLCs, HMIs, and advanced control systems. The position then transitions to field installation, commissioning, and long-term on-site support at customer locations, initially across the West Coast and expanding to other regions as the installed base grows.
AI at Hyliion
At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world.
Duties and Responsibilities
Provide on-site maintenance, troubleshooting, and break-fix support for deployed KARNO units, with remote support from the engineering team.
Diagnose issues using remote monitoring systems and troubleshooting logs.
Troubleshoot controls, instrumentation, and high-voltage electrical system issues.
Supervise installation work at customer sites and provide the required technical support.
Serve as the primary customer-facing technical contact during installation and support engagements.
Complete required checklists, service reports, restart logs, and product issue logs.
Work with the Engineering, Manufacturing, and Operations teams to communicate field issues, troubleshoot problems, and develop solutions.
Travel to customer sites and operate a Hyliion service vehicle as needed.
Contribute to the development of field service processes and standards as the service organization scales.
Additional duties and responsibilities as assigned, needed, or required for the business.
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