layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Manufacturing Systems Support Engineer - Day Shift at Slate Auto | LAYIQ

Technical skills
0–3 years of experience in IT support, helpdesk, technical operations, or a related role; exposure to manufacturing or industrial systems is a bonus but not expected.
Able to read and interpret application logs to distinguish a user error from a misconfiguration from a software defect — the error message is the starting point, not the answer.
Basic SQL: able to write straightforward queries to look up records, verify data integrity, cross-reference tables, and support incident investigation without needing a developer to pull the data for you.
Working understanding of how web-based software systems operate — browsers, REST APIs, databases, and how requests flow between them — sufficient to trace where in a stack something went wrong.
Experience using an ITSM ticketing system such as ServiceNow, Jira Service Management, Zendesk, or similar to manage and document support work.
Comfortable working in both Windows and Linux environments at an operator and configuration level.
Familiarity with monitoring or observability dashboards such as Grafana, Zabbix or Datadog is a plus.
Basic scripting ability in Python, Bash, or similar — not required, but valued and a strong indicator of the curiosity this role rewards.
How you work
Methodical troubleshooter: you form a hypothesis, test it, confirm or rule it out, and move to the next one. You do not randomly change things hoping the problem goes away.
Clear communicator under pressure: when a production line is down, you can tell a supervisor what you know, what you are doing, and what you do not know yet — all in plain language, without adding to the panic.
Owns the ticket to closure: you do not close an issue until you have confirmed it is resolved, not just until the user stopped responding. Verified resolution is the bar.
Curious about root causes: “It’s working now” is not an acceptable end state when you do not know why it failed. You document what you found even when you cannot yet explain it, because that note prevents the next incident.
Comfortable on the floor: manufacturing environments are active and sometimes loud. You are willing to walk out to a station and observe a problem firsthand when context would help you diagnose it faster.
Keeps learning: manufacturing systems are broad and deep. You do not need to know everything on day one, but you should want to understand something new every week.
Experience and education
Associate’s or bachelor’s degree in information technology, Computer Science, or a related field — or equivalent hands-on experience that demonstrates the same capabilities.
Manufacturing or industrial environment experience is welcomed but not required for a candidate with strong fundamentals and genuine curiosity about how things get built.
WHY JOIN TEAM SLATE?
At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
Safety First
Delight Customers
One Team
Relentless Improvement
Fast, Frugal, and Scrappy
Respectful Collaboration
Positive Legacy
WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.
Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto.

Manufacturing Systems Support Engineer - Day Shift

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