layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

General Manager at CircusTrix | LAYIQ

Under the direction of the District Manager, the General Manager oversees daily park operations and 3 key areas that make our parks stand out:
Team Members & Customer Service
Be a hands-on leader and role model able to support the team by executing any park position as needed.
Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy. Oversee the training AGM’s and Team Leads are providing to all park team members.
Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together.
Own and oversee all phases of employment including hiring, training, monitoring growth and progress. Additionally, a GM is responsible for any discipline and termination of team members as necessary.
Be an effective park liaison through consistent communication across all departments and our corporate team.
Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they’re at the park.
Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation.
Revenue & Expense Management
Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary.
Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events.
Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies.
Train employees of each department how they contribute to park revenue goals.
Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies.
Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPI’s).
We strive to be a positive staple of every community; work hard to develop and cultivate positive relationships within the local community.
Get creative! We love supporting managers that think outside the box and enjoy executing on new ideas.
Facility Compliance & Safety
Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly.
Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements.
Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food & beverage, and vending.
KEY PERFORMANCE METRICS
The General Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing.
Compensation ranges from $72,000-82,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).
Application deadline: October 29, 2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.

General Manager

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