layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Process Specialist at Embry-Riddle | LAYIQ

Process high-volume student and organizational account transactions, including millions of dollars in daily payments, refunds, wire transfers, and third-party sponsor payments.
Execute and validate complex refund batch files across multiple systems prior to bank transmission and leadership approval.
Post and reconcile electronic, mailed, and credit card payments, ensuring accurate application of funds within Campus Solutions and TouchNet systems.
Process financial aid disbursements, special disbursements, MAC contracts, PhD waivers, and other institutional funding sources with strict attention to accuracy and compliance.
Monitor and manage delinquent payment plans, returned payments, ACH rejections, and account delinquencies.
Ensure compliance with federal, state, and institutional regulations, including Title IV regulations, FERPA, refund policies, withdrawal rules, and enrollment cancellation requirements.
Reconcile student, organizational, and third-party accounts, including Florida Prepaid, sponsorships, departmental contracts, and returned bank transactions.
Identify and resolve discrepancies across payments, refunds, waivers, and financial aid records to ensure accurate account balances and institutional reporting.
Prepare, analyze, and distribute financial reports, including refund reporting, returned payment tracking, payment plan delinquency reports, and controller submissions.
Perform monthly and daily reconciliations, including abandoned funds processing and mass payment file audits to ensure compliance with unclaimed property laws.
Maintain and audit system interfaces (TouchNet/Campus Solutions) and payment plan configurations across all campuses.
Coordinate communication and issue resolution with students, parents, and internal/external departments regarding complex account and payment issues.
Provide customer support, troubleshooting, and training through multiple communication channels including phone, email, Teams, and service platforms.
Support ad-hoc projects, reporting, presentations, and departmental initiatives as assigned by leadership.

Qualifications

Required Education and Qualifications: Associate degree or completion of an 18-month post–high school program in Accounting, Finance, Banking/Treasury, Business, or related field required. Equivalent combination of education and relevant experience (18+ months post–high school) will also be considered.
1–3 years of relevant work experience in accounting, finance, payment processing, refunds, invoicing, or student information systems required.
Higher education experience involving payment processing, refunds, or student account systems strongly preferred.
Proficiency in Microsoft Office Suite, with strong Excel skills required.
Strong analytical, problem-solving, and critical thinking skills with attention to detail and accuracy.
Excellent communication skills (verbal and written), customer service orientation, and interpersonal skills.
Strong organizational skills with the ability to manage high-volume, deadline-driven processes.
Ability to work effectively in a team-oriented environment with diverse internal and external stakeholders.
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312243 . Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website .
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.

Process Specialist

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