Senior Product Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Job Description

The Senior Product Manager, Technology will lead the continued expansion of assigned Ensemble IQ workflow products within the back end of revenue cycle, engage with cross-functional matrix partners to define business requirements based on valued outcomes, and document multiple-level product definitions, including roadmaps, scope, feature definitions, business models, and workflows to support delivery. They will directly engage with delivery teams to ensure a holistic approach focused on value in an agile framework.

Essential Job Functions

Collaborate with revenue cycle operations team and apply market research to develop requirements that support strategy and product roadmap for Ensemble Health Partners revenue cycle products and software modules

• Gather and document user requirements, develop business case (revenue yield, cost savings from enhanced productivity)
• Contribute to funding/approval requests for IT steering committee
• Collaborate with engineering to delivery prioritized features in an Agile and DevOps frameworks
• Create, maintain, and communicate prioritized product and team backlogs
• Contribute to preparation of marketing collateral and product demonstrations
• Work and coordinate deliverables with global teams
• Other Preferred Knowledge, Skills and Abilities
• Bachelor’s degree or equivalent experience
• 3+ years’ Domain Knowledge in Healthcare Revenue Cycle or applicable experience
• 5 + years’ experience in business analyst, system analyst, product owner, or similar role
• 3 + years’ experience in agile environment
• Ability to work independently and in team environment
• Effectively leads cross-functional meetings, interfaces well with multiple levels internally and externally
• Drive support of product strategy through feature roadmap development
• Effectively balances and negotiates needs of operations and technical teams
• Comfortable knowledge of technical acumen to support end to end solution and direction
• Proven analytical, troubleshooting, and problem-solving skills
• Ability to lead and influence through building of credibility and trust
• Effective communication in both business and technical space
• Job Competencies

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.

Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.

Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.

Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.

Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $100,600-192,900, based on experience
• Join an award-winning company
• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –   We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.  Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com .

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble