layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Project Engineer/Manager at PGTEK

Leadership & Team Management: Direct and mentor OSE teams, ensuring onboarding and continual skill development and adherence to best practices. Manage workforce planning, scheduling, and resource allocation for optimal coverage.
Performance Management: Coach and develop OSE team members.
Collaboration Enhancement: Partner with Field Service Manager, Functional Leads for joint capacity and compliance reviews to support strategic alignment.
Operational Excellence
Operational Governance: Monitor KPIs (SLA compliance) and implement corrective actions. Manage time cards, schedules and OT.
Operational Reporting & Metrics: Contribute to monthly and quarterly operational reports, service level compliance, risk assessments, and improvement recommendations.
Strategic Resource Allocation and Operational Efficiency: Ensure OSEs skill competency and time allocation to the business needs.
Customer Engagement
Customer Engagement: Serve as a liaison for customer questions. Build trust through proactive communication with the customer leaders.
Field Service Engineer Surge Oversight: Oversee OSE deployment during surge periods, Planned Field Replacements (PFR) and excursions that may create backlog. Ensure resource allocation, prioritization, and timely resolution to maintain service continuity and customer satisfaction
Innovation & Continuous Improvement
Global Best Practices & Innovation: Champion automation and AI-driven diagnostics to enhance support efficiency and standardize processes.
Sustainability Initiatives: Champion energy efficiency and green data center optimizations.
Technology Modernization: Drive integration of monitoring/automation tools.
Training & Enablement: Collaborate with Functional Leads to evaluate OSE training needs and coordinate technical enablement programs.
Risk & Crisis Management: Work jointly on proactive risk identification and mitigation strategies. Support crisis response frameworks and participate in postmortem analyses to drive operational improvements.
Proactive Communication: Maintain transparency with OSEs regarding service performance, upcoming changes, and risk mitigation plans.
Feedback Integration: Use monthly alignment meetings with OSEs as a structured feedback loop to capture customer concerns, operational challenges, and improvement opportunities. Ensure these insights are documented and incorporated into service strategies.

Project Engineer/Manager

Employer job description

Key Responsibilities:

Qualifications

Requirements

Salary: 110-125K (flexible based on experience)

Benefits

ABOUT PGTEK:

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