layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

2nd Shift Contact Center Representative (Tue-Sat, 12pm-9pm) w/Onsite Training- Hoover, AL at Regions Bank | LAYIQ

High school diploma or GED
Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to recommend different products and services to customers
Ability to multi-task and work in a fast-paced environment
Ability to solve problems
Ability to work a flexible schedule which includes all hours of the contact center
Basic computer skills with the ability to navigate various systems
Effective time management skills
Excellent communication skills (verbal and written)
General knowledge of basic banking, electronic banking and/or credit card services
Preferences
One (1) year customer service or production experience
Start here, go anywhere! Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career!
Please note the schedule details for this position: Training will be on-site for 7 weeks Monday- Friday 8am-5pm
Your 2nd shift will start after the 7 weeks of training, and you will transition to remote work
The remote schedule is Tuesday-Saturday 12:00pm-9pm CST.
This position may be required to work holidays
Position Type
Full time

2nd Shift Contact Center Representative (Tue-Sat, 12pm-9pm) w/Onsite Training- Hoover, AL

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