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Towne Park
Hendersonville, NC
Source: Towne Park careers · View original posting
From Towne Park's posting. “We” and “our” refer to the employer.
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.
For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .
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Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11 per hour.
Work Schedule: The work schedule for this position is Wednesdays 10a-2p and Fridays 12:30p-5p.
SUMMARY
The Wheelchair Escort is responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Wheelchair Escort is also responsible for transfer and transport of all patients from outside the facility to a designated location within the facility wheelchair as well as assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintain pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor. Use guest last name at all times when appropriate. Explain all procedures to the patient prior to beginning transfer.-20%
Manage and respond timely to all pick up or discharge orders. Collect transport equipment and return it to the appropriate storage area. Responsible for doing “wipe downs” of equipment (i.e. wheelchair) after each use with appropriate cleaning supplies. Ensure patient comfort, safety and privacy at all times.-20%
Communicate patient needs to clinical staff upon arrival to the designated area. Communicate patient arrival and/or departure to appropriate clinical staff. Must perform a physical handoff with receiving clinical staff. Ensure that patients are not left unattended while in the care of the escort. Utilize proper safe patient handling techniques.-10%
Escort visitors as needed between departments; provide way finding services as needed. Demonstrate proper use of the patient escort tracking system/log sheets. Be familiar with hospital emergency codes and procedures in accordance with JCAHO standards. Maintain accuracy and composure while under pressure.-20%
Appropriately use salutation of the day. Use Towne Park proper phone etiquette. Post up in appropriate areas when not completing tasks. Knowledge of all meeting rooms, amenities as well as main attractions in the area, parking rates, etc. Conduct an effective and efficient room presentation.-20%
Assist with the delivery and pick up of items to guest rooms. Open all car and location doors for all guests. Assure all guests and luggage are safely transported to/from assigned destinations. Continually monitor and maintain cleanliness and order of guest services area. Protect guest confidentiality in accordance with HIPPA requirements.-10%
The total amount of time for all functions of the job - 100%
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