layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Senior Administrative Coordinator I - Vet Med Teaching Hospital at Texas A&M University System

Supervision: Supervises, trains, assigns tasks and evaluates the job performance of all reporting staff. Implements and trains staff on new or existing procedures. Communicates policies and procedures. Conducts Performance Feedback Evaluations and Annual Performance Evaluations. Reviews and approves position descriptions. Designs and organizes work schedules for the assigned service areas.
Administrative: Advises the Clinical Services Assistant Director of client services issues within the Hospital. Coordinates administrative support functions, activities and projects of Client Services including implementation of Exceptional Hospitality Customer Service Program. Responsibilities include the strategic planning and coordinating the activities of the office to include but not limited to: Performs key administrative tasks that support the management functions of Client Services, the conduct of administrative workflow, forms preparation and approval processes; handling of sensitive and confidential administrative matters. Develop good working relationships with faculty, staff, and students in support of the Hospital mission. Determines and implements resolutions of complex, highly sensitive and confidential administrative matters. Coordinates with the EzyVet team to create/update processes and procedures.
Financial: Oversees compliance of University Policies and Procedures pertaining to cash handling. Closes out cash drawer at end of day verifying checks and payment postings balance. Ensures deposits and final payments are collected. Assists with the collection of deposits. Oversees client payment plans to insure hospital policy and procedures are complied with.
Communication: Serves as primary information resource on Client Services office support methods and processes. Coordinates workflow and promotes communication between functional areas and outside units. Promotes communication between Client Services, clients, rDVMS clinicians, the general public and other departments. Provides support to the VMTH, clients and referring veterinarians (RDVMs), helping to maintain a robust clinical caseload and the reputation of the VMTH. Provides solutions to recurring or unusual administrative problems, including but not limited to identifying situations in which a complaint from clients, staff, students, faculty or rDVM has arisen or potentially might arise.
Procedures/Training: Coordinates the maintenance of Client Service reference, procedures and resource materials. Assists in the evaluation and development of procedures and methods for process improvement, administrative changes, or new initiatives. Provides orientation and training to new client service staff, interns, residents and 4th year professional students. Updates internal policies as required. Coordinate administrative activities related to compliance for Client Services.
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Senior Administrative Coordinator I - Vet Med Teaching Hospital

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