layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Hardware Support Engineer
RF-SMART
Jacksonville, Florida, United States
Source: RF-SMART careers · View original posting
Employer job description
From RF-SMART's posting. “We” and “our” refer to the employer.
- Hardware Support Engineer
- Jacksonville, FL (Hybrid)
- We exist to transform our customers and change lives
Who We’re Looking For As a Hardware Support Engineer for hand-held/mobile devices and label printers, you will troubleshoot and resolve complex and/or escalated technical product-related issues for customers remotely via inbound/escalated calls, email, live chat, video, etc. Duplicate problems and define root causes. Develop technical documents and instructions and document new fixes for lower tier technical support groups.
Interact with other teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users. Also, you may directly assist clients on escalated support tickets for highly complex technical issues when first-line product support teams have not succeeded in isolating and resolving issue. This role reports into the Hardware Technical Service Manager.