Mobile Technician Manager

Company

• Cox Automotive - USA
• Job Family Group
• Vehicle Operations

Job Profile

• Manager, Truck Maintenance - Non-DOT
• Management Level
• Manager - People Leader
• Flexible Work Option
• Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Variable

Duties:

Manage and provide direction to   a team of   mobile fleet technicians, providing strong, hands-on leadership to drive both   people   development and business performance in a growing market.   Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.

Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.

Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while   identifying   and pursuing new service opportunities.

Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.

Act as a local market leader,   identifying   opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.

Travel to technician and customer locations   frequently   to   help   strengthen relationships, ensure quality, and uncover growth opportunities.

Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.

Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while   maintaining   operational excellence.

Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service   trucks , completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively   while maintaining operational excellence.

Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.

Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.

Assist   in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.

Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion.

Collaborate with   Client Services   and sales teams to ensure technicians are fully   utilized   while maximizing revenue-generating opportunities.

Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.

Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.

Provide   operational guidance to team members, promoting best practices and consistent execution

Serve as a primary liaison between Cox Fleet and our clients, building trust,   identifying   needs, and delivering tailored solutions.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.