Host (Top of the Rock - Rockefeller Center)

#seasonal #temporary #hotopening

Reports

To:

Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule:

25 hours/week | Shifts between 7:00AM - 3:00PM and 3:00PM–12:00AM

Business Hours:

Monday–Sunday, 7:00AM–12:00AM

Be the Energy Behind the Experience

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking professional, customer-focused

Hosts who bring confidence, poise, and a strong service mindset to a fast-paced environment. As a HOST, you are both the first impression and lasting memory of each visit — setting the tone, guiding the guest journey, and ensuring every interaction reflects the elevated standards of our iconic destination.

This seasonal opportunity provides valuable experience within a premier NYC attraction, with potential consideration for future opportunities based on performance and business needs.

Why This Role Matters

As a Host, you set the tone for the entire guest experience. Your energy, attentiveness, and professionalism ensure visitors from around the world leave with lasting memories of one of New York City’s most breathtaking landmarks, making your role essential to the attraction’s success and reputation.

What You’ll Do

• Meet, greet, and interact with guests in a professional, friendly, and welcoming manner
• Provide directions throughout the attraction to maintain smooth guest flow
• Share safety information and helpful insights

about Top of the Rock, Rockefeller Center, and NYC

• Admit ticket holders using wireless admission terminals
• Load guests into elevators and manage traffic flow at high-visibility areas
• Identify and resolve guest flow challenges in partnership with leadership
• Actively listen and respond thoughtfully to guest inquiries

What You Bring

• Outgoing, enthusiastic personality with a genuine passion for guest service
• Consistent professionalism and polished demeanor
• A “can-do” attitude and solution-oriented mindset
• Strong communication skills in English (verbal and written)
• Team player mentality with a positive attitude
• Comfort working in changing climate conditions and high-altitude floors
• Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons
• Physical Requirements
• Walking and standing for a significant portion of the shift
• Ability to work throughout all areas of the attraction, including elevated floors

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$18 — $18 USD

WHAT WE OFFER

Career Growth:

An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development:

At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent:

We offer a variety of recognition programs for all levels of employees.

Paid Time Off:

Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.

Bonuses:

Are available for employee and client referrals for current employees.

Benefit Offerings:

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries

. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.