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Upgrade
Phoenix
Source: Upgrade careers · View original posting
From Upgrade's posting. “We” and “our” refer to the employer.
Are you a data-savvy professional with an analytical mindset who thrives on exploring data and extracting insights? Do you have an aptitude for visualizing those insights and presenting them in ways that improve operational decision-making? Are you attracted to an entrepreneurial culture and energized by high growth? If so, read on.
We are seeking a Data Analyst II to join our growing Operations Analytics team.This key role will leverage both quantitative and qualitative skills to increase the organizational value of the Phoenix Service Center by influencing insight-driven decision making (Analysis), ensuring improved performance measurement (Visualization) and identifying solutions to help optimize operations (Prediction)
As you build relationships across the operation, you will be instrumental in exploring and modeling data in order to identify new opportunities for efficiency and improvement, then visualizing critical insights to improve decision making. Partnering with the operational leaders to create and design/develop performance measurement KPIs and build out the associated dashboards will also be key to gaining momentum within this role.
You will work in areas like capacity planning, workload forecasting, workforce analytics, business impact analytics, call center analytics and customer experience analytics. To be successful in this role you must be detail-oriented, creative, innovative, consultative, willing to learn and grow and enjoy a fast-paced, challenging environment.
You will benefit from having a talent for “telling the story” with data, keeping the user experience in mind, as well as exposure to data/statistical modeling, relational database utilization and data wrangling techniques.
This is a hybrid position based in our Phoenix office, with an expectation of working on-site three days per week Tuesday-Thursday.
Competitive salary ($85K-$115K USD) and stock option plan
Paid coverage of medical, dental and vision insurance
Flexible PTO
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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