Part-Time Payment Specialist, Backup Care

Why Wellthy is for you!

At

Wellthy

, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare.

This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Part Time Payment Specialist

, you will be responsible for processing backup care payments across both of our payment paths: member-submitted reimbursement claims and direct payments to vendors and care providers. This role ensures payments are calculated and issued accurately and in accordance with each client's specific contract terms and payment policies, regardless of which path a given payment follows.

The Specialist serves as a direct point of contact for members and providers throughout the payment process, providing clear, timely updates on the status of requests. No degree is required for this role, but candidates must be comfortable and accurate working with numbers..

You will report directly to the Director of Finance.

To be successful in this role:

Review and process backup care payment requests — both member reimbursement claims and direct payments to vendors/providers — in accordance with each client's specific contract terms and payment policies.

Verify receipts, invoices, and supporting documentation submitted by members or providers for accuracy and completeness before processing, including W-9 and banking details for direct-pay vendors.

Calculate reimbursement and direct-pay amounts accurately, applying the correct rates, caps, and policy rules based on the applicable client contract.

Communicate directly with members and providers regarding the status of their payment requests, including approvals, denials, and any requests for additional documentation.

Maintain accurate, organized, and up-to-date records of all reimbursement and direct-pay transactions.

Identify discrepancies or unusual requests and escalate them to the Payments Manager as needed.

Meet service level agreement (SLA) turnaround times for both reimbursement and direct-pay review and processing.

Partner with the broader Finance/Accounting team to support accounts payable processes tied to member reimbursements and vendor/provider direct payments.

Stay current on client-specific contract terms and payment policy updates that affect member and provider eligibility.

Qualifications

• To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
• Experience & Knowledge: No degree required.
• Prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role requiring regular handling of money or numeric accuracy is preferred.
• Ability to learn and correctly apply multiple client-specific contract terms and payment policies across both reimbursement and direct-pay workflows.
• Skills & Abilities: Strong organizational skills and high attention to detail to ensure payment accuracy.
• Efficient time management to handle a consistent volume of requests within SLA.
• Excellent written and verbal communication skills for direct, member- and provider-facing conversations about payment status.
• Comfortable working with numbers and basic arithmetic.
• Comfortable learning and working in our online payments platform.
• Comfortable communicating primarily via Slack with teammates and managers for internal, day-to-day communication.
• Attitude: Professional, patient, and empathetic communicator with members and providers.
• Reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work.
• Adaptable to variations in policy and contract terms across different clients.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For information about our Applicant Privacy, please review here: https://app.getguru.com/card/iRgBL8yT/Applicant-Privacy-Policy

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.