layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Dedicated Client Service Partner, DCSP - Cigna Healthcare - ONSITE - Sanford, FL at The Cigna Group | LAYIQ

Deliver Personalized Support
Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance that enhances the employee experience for the organizations Cigna serves and their workforce.
Build trusted client partnerships while delivering a seamless benefits experience and exceptional customer service.
Resolve Complex Issues
Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions.
Coordinate with internal and external partners to ensure timely and effective outcomes.
Educate and Guide
Educate employees on plan options, benefit resources, and how to maximize their healthcare benefits.
Deliver presentations, benefit education sessions, and communications that simplify complex healthcare information and drive employee engagement.
Support Key Client Events
Assist with new hire onboarding, open enrollment activities, health fairs, and employee engagement initiatives.
Partner with client HR teams to promote awareness and participation in benefit programs.
Promote Health and Wellness
Support and coordinate onsite wellness initiatives aligned with client goals.
Encourage employee engagement in wellness programs and available health resources.
Drive Client Success
Identify trends and opportunities to enhance employee experience and program performance.
Deliver strategic insights and solutions that improve client outcomes and access to care.
Collaborate Across Internal Team
Partner closely with Client Service Executives (CSEs), account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders to address service needs and improve outcomes.
Required Qualifications: High School Diploma or GED - required
Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms
Strong relationship-building, problem-solving, communication, and presentation skills
Ability to manage multiple priorities independently in a fast-paced environment
Flexible schedule availability
Work Onsite in Sanford, Florida (32773) - required
Travel within the county - required

Dedicated Client Service Partner, DCSP - Cigna Healthcare - ONSITE - Sanford, FL

Employer job description

What You'll Do

Preferred Qualifications:

About The Cigna Group

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