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Stripe
Bengaluru
Source: Stripe careers · View original posting
From Stripe's posting. “We” and “our” refer to the employer.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The People Systems Operations Administrator supports the day-to-day work that keeps Stripe’s People technology running accurately and reliably. The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management.
You’ll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems. This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner.
This is a hands-on operations role. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team.
Own the defined tier 1 and routine tier 2 People Systems queue work with accurate, timely resolution and clear escalation.
Establish dependable monitoring for People Systems tickets in Salesforce, JIRA, the Workday inbox, and recurring operational tasks.
Reduce avoidable handoffs and ensure complex work reaches the right People Systems owner with the context needed to act.
Keep core runbooks and self-service guidance current based on recurring request patterns.
Give People Systems analysts and engineers more capacity for configuration, governance, architecture, and strategic delivery work.
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