layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Project Coordinator (OKC) at Digi Security Systems | LAYIQ

Communications: Keep our external partners informed of the progress in the planning and execution of their projects through a variety of verbal and written communication methods, as well as internally communicate with all stakeholders to ensure a seamless transition from planned installation through project completion.
Planning: Collaborate with Sales and Branch Management on planned installations, and respond with agility to different external partner needs.
Scheduling
: Schedule technician teams to complete various projects, and communicate those daily, weekly, and monthly schedules to internal and external partners, ensuring that all parties have necessary information to complete work on-site.
Service Dispatching
: React calmly, quickly and decisively to service calls to obtain, summarize and relay information both orally and in written form. Dispatch appropriate field personnel according to need and priority of the request for service.
Customer Service
: Respond calmly, kindly, and professionally to all customer inquiries, concerns, and feedback. Relay any customer needs to key stakeholders quickly and concisely, with an emphasis on problem-solving.
Data Tracking: Track all customer communications, update customer and billing information, check technicians' time entries for accuracy, and send completed work to invoicing for payment.
Key Skills
Excellent communication skills
Strong problem solving skills
A detail-oriented, well-organized, calm nature
Demonstrate the ability to handle multiple tasks, working under stressful conditions
Adept at using computer software and strong typing skills
Writing and professional communications skills
Must be able to be on-call some evenings and weekends (from home)
Prior experience working with a project management/service ticketing system
PREFERRED experience with Connectwise Manage
Physical Requirements
Able to use computer with reasonable accommodations
Able to sit or stand for long periods of time
In-person role with office attendance required in Oklahoma City, OK at our Oklahoma City office

Project Coordinator (OKC)

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