layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Austin 02 (IH35/William Cannon) Service - Service Lead - Part-Time
H-E-B
Austin, Texas
Source: H-E-B careers · View original posting
Employer job description
From H-E-B's posting. “We” and “our” refer to the employer.
Responsibilities Job Summary: As a Service Lead, you'll assist in leading a successful operation of the Central Checkout Department. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.
Key Responsibilities & Essential Functions: Store Lead Operations: May serve as backup to department manager Provides work direction and training to other Partners Directly supervises employees in the department Approves financial transactions (e.g., overrides, opening / closing suspended orders) Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times Maintains Service-related inventory
(e.g., wrap, bags, cart maintenance, etc.) as needed Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed Monitors front-end selling metrics and daily goals (e.g., impulse items, WOW); encourages effective merchandising Performs duties of Service Partners frequently Training / Coaching: