From Intercontinental Exchange's posting. “We” and “our” refer to the employer.
Job Purpose
The Principal Consultant, Elevated Client Services, is a senior individual contributor role focused on providing strategic subject matter expertise on Servicing functions across ICE Mortgage Technology Solutions. This position will be responsible for leading complex engagements, conducting impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of initiatives impacting the assigned functional area.
The Principal Consultant will guide and mentor senior and junior team members, establish best practices, and ensure alignment of client strategies with product delivery and organizational capabilities.
Responsibilities
Leads business consulting projects, defining strategy and approach to meet specific client requirements and organizational objectives
Expertly configures, research, and documents client needs related to assigned functions while establishing governance frameworks for project delivery
Defines product scope, objectives, and requirements with executive stakeholder alignment. Develops comprehensive specifications and data models for product development and testing
Provides strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational success
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to escrow operations
Conducts a variety of tests such as system, integration, readiness, and acceptance tests using client data to ensure client needs and compliance requirements will be met
Consults directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignment
Acts as project leader for complex consulting engagements, establishing sub-team structures, defining workflows, and ensuring successful project delivery
Mentors, guides, advises, and reviews the work of Senior Consultants and junior team members, providing coaching and professional development to build organizational capability
Leads the training and enablement of client and technical support personnel on enhancements, new analytics, procedures, and regulatory changes
Identifies opportunities for process optimization, cost reduction, and operational improvements across escrow administration functions
Manages stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementation
Performs other related duties as assigned
Travel to client sites up to 10%
Knowledge and Experience
Comprehensive familiarity with ICE Mortgage Technology products and services
In-depth knowledge of Servicing and Default operations, regulatory requirements
Expert level knowledge of MSP.
Demonstrated expertise in escrow reconciliation, compliance reporting, and escrow settlement processes
Familiarity with Payment Services and Escrow integrations (i.e., Lockbox, Digital Banking, ACH,) and their impact on escrow workflows, preferred
Proven experience leading client engagements and managing project teams
Excellent customer service and relationship management skills that build high levels of trust and satisfaction with internal and external clients at all levels
Exceptional verbal and written communication skills tailored to diverse audiences (e.g., executives, managers, individual contributors)
Advanced proficiency in business modeling, requirements definition, and solution architecture disciplines
Demonstrated ability to estimate work effort, manage project budgets, resource allocation, and ensure successful delivery of complex engagements
Strong mentoring and coaching abilities with a track record of developing junior team members
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
About this listing
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