From Kinder Morgan's posting. “We” and “our” refer to the employer.
What We Are Looking For
Manage all products of Kinder Morgan customers. This includes but is not limited to maintaining accurate inventory records in a financial accounting manner, reconciling inventory quantities within contractual tolerances, communicating with the customers as required to satisfy their requirements and communication with other KM employees/departments. Act as main contact for primary and back-up customers for any inquiry in regards to their participation in daily SQE meetings with assigned team.
What You Will Do
Actively participate in daily SQE meetings with assigned team
Be prepared to actively participate in the daily Customer Service/Operations sync call
Work closely with Senior CSR to understand, develop, document, implement and maintain CSR operating procedures
Execute all procedures and customer requirements according to SOP
Follow through on customer related issues to ensure 100% customer satisfaction
Maintain proficiency and accuracy using the various customer and KM information systems
Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders
Work closely with the CSM & Senior CSR to investigate and respond to all customer complaints and inquires
Perform daily order verification; plant operating orders against Business Objects report
Ensure paperwork is 100% complete and compliant
Perform track administrator duties (either primarily or as back-up), which encompasses instructing the railroad where and when to spot incoming and outgoing railcars; including holiday and weekend rotation schedule
Handle issues and problems related to the movement of the customers’ product by interfacing with CSM, Operations, Senior CSR, Dispatch and Commercial to offer and execute solutions and adjustments in a timely manner
Coordinate investigation, correction, documentation and response to all customer complaints
Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands
Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
Identify, support and achieve individual and CS team goals
Develop and maintain a positive working relationship with external customers, carriers and internal KM departments
Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes
Develop and provide internal reporting on customer service issues
Month-end processing
Ensure all transactions have been recorded accurately in the various systems
Investigate and resolve all inventory variances outside of tolerance
Review customer billing for accuracy
Ensure all corporate directives/deadlines are met
Perform all tasks with accuracy
Perform job related special assignments as required
What You Need
Education:
High school diploma or GED equivalent
3-5 Years customer service experience in an industrial environment
Required Qualifications:
Experience, Specific Knowledge, Certification, Licenses
Experience, handling and resolving controversial and conflict situations
Experience in documenting and maintaining procedures
Ability to successfully perform the required and expected duties with minimal direct supervision
Ability to identify process improvements and implement them
Ability to organize, schedule and prioritize departmental and individual work to meet various schedules and objectives
Competencies and Skills
Confidential, reliable, flexible, credible, confident, team oriented, high-energy, motivated
Solid verbal, listening and written communication skills
Able to deal with a wide variety of people with tack, courtesy and professionalism
Proficient in computer applications; i.e., Word, Excel, Outlook. SAP experience a plus
Ability to work in a team environment and interact with support groups, subordinates, supervisor and co-workers
Ability to handle and resolve controversial and conflict type customer complaints professionally
Ability to multi-task
Working Conditions
Able to work various hours and overtime to meet the demands of the business
Able to respond to inquiries outside normal shift hours
Able to lift 25 pounds
Able to adhere to professional business casual dress code
Pay Range
USD $55,800.00 - USD $78,100.00 /Yr.
Why Join Kinder Morgan
Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.
Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.
Kinder Morgan offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid
parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.
Job level and pay commensurate with experience and skill set.
For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.
Responsibilities
Actively participate in daily SQE meetings with assigned team
Be prepared to actively participate in the daily Customer Service/Operations sync call
Work closely with Senior CSR to understand, develop, document, implement and maintain CSR operating procedures
Execute all procedures and customer requirements according to SOP
Follow through on customer related issues to ensure 100% customer satisfaction
Maintain proficiency and accuracy using the various customer and KM information systems
Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders
Work closely with the CSM & Senior CSR to investigate and respond to all customer complaints and inquires
Perform daily order verification; plant operating orders against Business Objects report
Ensure paperwork is 100% complete and compliant
Perform track administrator duties (either primarily or as back-up), which encompasses instructing the railroad where and when to spot incoming and outgoing railcars; including holiday and weekend rotation schedule
Handle issues and problems related to the movement of the customers’ product by interfacing with CSM, Operations, Senior CSR, Dispatch and Commercial to offer and execute solutions and adjustments in a timely manner
Coordinate investigation, correction, documentation and response to all customer complaints
Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands
Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
Identify, support and achieve individual and CS team goals
Develop and maintain a positive working relationship with external customers, carriers and internal KM departments
Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes
Develop and provide internal reporting on customer service issues
Month-end processing
Ensure all transactions have been recorded accurately in the various systems
Investigate and resolve all inventory variances outside of tolerance
Review customer billing for accuracy
Ensure all corporate directives/deadlines are met
Perform all tasks with accuracy
Perform job related special assignments as required
Qualifications
Education: High school diploma or GED equivalent
3-5 Years customer service experience in an industrial environment
Required Qualifications: Experience, Specific Knowledge, Certification, Licenses
Experience, handling and resolving controversial and conflict situations
Experience in documenting and maintaining procedures
Ability to successfully perform the required and expected duties with minimal direct supervision
Ability to identify process improvements and implement them
Ability to organize, schedule and prioritize departmental and individual work to meet various schedules and objectives
Competencies and Skills
Confidential, reliable, flexible, credible, confident, team oriented, high-energy, motivated
Solid verbal, listening and written communication skills
Able to deal with a wide variety of people with tack, courtesy and professionalism
Proficient in computer applications; i.e., Word, Excel, Outlook. SAP experience a plus
Ability to work in a team environment and interact with support groups, subordinates, supervisor and co-workers
Ability to handle and resolve controversial and conflict type customer complaints professionally
Ability to multi-task
Working Conditions
Able to work various hours and overtime to meet the demands of the business
Able to respond to inquiries outside normal shift hours
Able to lift 25 pounds
Able to adhere to professional business casual dress code
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
