layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Mercedes-Benz Product Concierge at Fletcher Jones Imports | LAYIQ

What You Will Do

Welcome guests with a warm, professional demeanor and create an exceptional first impression of the dealership.
Coordinate with Sales, Finance, Service, Parts, and Detail to ensure every vehicle is fully prepared for delivery.
Deliver a personalized vehicle orientation by demonstrating features, technology, safety systems, and connected services.
Assist guests with Bluetooth pairing, mobile apps, driver profiles, and personalized vehicle settings.
Review ownership benefits, warranty coverage, maintenance recommendations, and roadside assistance.
Follow up after delivery to answer questions, reinforce product knowledge, and support guest satisfaction.
Support the Sales team with vehicle demonstrations while maintaining accurate delivery documentation and records.
Support the Sales team with administrative tasks as needed.
Who We Are Looking For A passion for delivering exceptional guest experiences and building lasting relationships.
Excellent communication and presentation skills with the ability to explain technology in a simple, engaging way.
Strong organizational skills with the ability to coordinate multiple priorities and meet deadlines.
A positive, professional attitude and a polished appearance suitable for a luxury guest environment.
Comfortable learning new vehicle technology and staying current on manufacturer products and connected services.
A collaborative team player who works effectively across multiple dealership departments.
Dependable, detail-oriented, and committed to accuracy, professionalism, and confidentiality.
Previous experience in hospitality, luxury retail, customer service, automotive sales support, or a similar guest-focused environment is preferred
At Fletcher Jones Imports, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
We are an Equal Opportunity Employer

Mercedes-Benz Product Concierge

Employer job description

Benefits

What You Will Do

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