layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Patient Navigator at OSF HealthCare | LAYIQ

POSITION SUMMARY:

The Patient Navigator plays a key role in welcoming new patients to OSF by connecting them with the right provider, at the right location, and at the right time. They serve as a resource for both patients and departments, helping individuals connect to primary care and specialty services. In addition, the Patient Navigator ensures smooth access to primary and specialty care through effective scheduling and referral coordination.

Patient navigators understand the connection of patient experience with patient loyalty and integrate service excellence with each patient interaction. Provides exceptional customer service and collaborates with other departments to provide exceptional patient experience.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School Diploma/ GED
Experience: 2 years’ experience in a contact center, health, and/or public health setting.
Other Skills/ Knowledge: Excellent interpersonal and communication skills. Basic competency with MS Office Strong communication, decision-making, interpersonal skills, customer service, and organizational skills. Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real-time.

PREFERRED QUALIFICATIONS:

Education: Associate degree in healthcare, business, or related field.
Experience: 3 years of contact center or customer service experience. Prior experience with Epic (preferred) or other electronic health record platform.
OSF HealthCare is an Equal Opportunity Employer.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School Diploma/ GED
Experience: 2 years’ experience in a contact center, health, and/or public health setting.
Other Skills/ Knowledge: Excellent interpersonal and communication skills. Basic competency with MS Office Strong communication, decision-making, interpersonal skills, customer service, and organizational skills. Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real-time.

PREFERRED QUALIFICATIONS:

Education: Associate degree in healthcare, business, or related field.
Experience: 3 years of contact center or customer service experience. Prior experience with Epic (preferred) or other electronic health record platform.
OSF HealthCare is an Equal Opportunity Employer.

Patient Navigator

Employer job description

Total Rewards

POSITION SUMMARY:

Qualifications

PREFERRED QUALIFICATIONS:

Qualifications

PREFERRED QUALIFICATIONS:

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