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Catholic Charities, Archdiocese of New York
New York, NY, US
Source: Catholic Charities, Archdiocese of New York careers · View original posting
From Catholic Charities, Archdiocese of New York's posting. “We” and “our” refer to the employer.
The Immigrant & Refugee Services Division of Catholic Charities Community Services (CCCS) comprises five departments that serve New York’s immigrant and refugee populations: Hotline
Services, Immigration Legal Services, Refugee Resettlement, the Day Laborers Program, and the International Center (ESOL and civics). Through the Hotline Services department, CCCS operates two immigration legal hotlines that provide New Yorkers with accurate and timely information about immigration law and practice, make referrals to service providers, facilitate complaints to law enforcement from victims of fraud, and offer other specialized services.
The current hotlines are the New York State New Americans Hotline, which is open seven days a week including evenings, and
New York City’s MOIA Immigration Legal Hotline, open five days a week including evenings and periodic Saturdays. Together, the hotlines handle more than 45,000 calls per year, offering clientcentered services in over two hundred languages.
Position Summary: Under the supervision of the Co-Director of Immigrant & Refugee Services, the Director of Hotline Services will lead the department, overseeing contract compliance, funder relationships, and fiscal management; providing leadership and support to the Hotline teams; and engaging in information services and professional development activities. The position is responsible for providing immigration legal expertise, strategic planning, and program design and implementation.
The Director works with external stakeholders and with partners throughout the Division and the agency, and is an active participant in divisional planning.
Essential Duties and Responsibilities
Leadership and Strategic Direction
Program Oversight and Quality Assurance
Staffing, Training and Performance Management
Compliance, Contracts, and Administration
Partnerships & External Engagement
Internal Reporting
Charities’ Board of Trustees.
Other duties, as assigned.
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