layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Outdoorsy Hill Country - Assistant General Manager at The Ride Platform

1. Guest Experience Ownership
5-Star Standard: Take ultimate ownership of the end-to-end guest journey, ensuring every visitor receives a seamless, memorable, and upscale "glamping" experience.
On-the-Floor Presence: Maintain a high-visibility presence across the property, actively greeting guests, anticipating needs, and resolving issues on the fly with empathy and professionalism.
Review & Reputation Management: Monitor guest feedback and reviews, implementing operational changes to continuously elevate satisfaction metrics and repeat bookings.
2. Sales & Group Growth
Drive Bookings: Proactively identify and close leads for Weddings, Corporate Retreats, and Family Reunions. You will be the face of the property for prospective clients.
Site Tours: Conduct professional property walkthroughs of the Bluebonnet Event Barn and luxury tents, painting a vision for high-end, nature-focused events.
Revenue Management: Work to meet and exceed quarterly sales targets for group buyouts and event space rentals.
3. Bar & Beverage Program (Sagebrush Bar)
Program Leadership: Oversee the Sagebrush Bar operations, ensuring a curated selection of local Hill Country wines, craft beers, and signature cocktails that reflect our brand.
Compliance & Safety: Maintain strict adherence to all TABC regulations. You will ensure all bar staff are certified and that service is handled responsibly and legally.
Inventory & Profitability: Manage beverage inventory, COGS (Cost of Goods Sold), and vendor relationships. Proven ability to manage budgets, analyze P&L statements for the beverage program, and implement cost-saving measures without compromising guest experience.
4. Day-to-Day Operations Oversight
Daily Property Rhythms: Serve as the Manager on Duty, leading daily huddles with front-of-house, housekeeping, and maintenance teams to ensure the property is visually stunning and operationally ready.
Labor & Scheduling: Manage weekly staff schedules and labor costs, optimizing coverage to balance daily check-ins, steady-state property needs, and high-volume event weekends.
Standard Operating Procedures (SOPs): Continuously refine and enforce operational SOPs to maintain service consistency, from luxury tent turnover standards to opening/closing checklists.
5. Food Safety & Operational Quality
Food Standards: Act as the primary Certified Food Protection Manager. You will ensure all food handling—whether for our boutique snacks or catered events—meets or exceeds Texas health department standards.
Staff Training: Oversee that all team members hold valid Food Handler certifications and are trained in upscale service etiquette.
6. Event Execution
"Day-Of" Management: Serve as the lead point of contact for event planners and corporate leads, ensuring a seamless transition from "sales" to "execution".
Vendor Liaison: Coordinate with preferred caterers, florists, and equipment rentals to ensure external partners respect the property and deliver 5-star service.

Outdoorsy Hill Country - Assistant General Manager

Employer job description

About The Ride Platform

About Outdoorsy Hill Country

About The Role

Key Responsibilities & Deliverables

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