Quality Operations Represenative I - Pro Integrity

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

Angi at a glance:

• Founded in 1995 as Angie’s List and rebranded in 2021
• Global company with 9 brands in 8 countries and employees worldwide
• Homeowners have turned to us for 300 million home projects and counting

About the team

The Quality Operations - Pro Integrity team is dedicated to safeguarding the Angi platform by maintaining high standards for service quality, compliance, and trustworthiness. We serve as critical gatekeepers, conducting in-depth account investigations, performing credentials research, and evaluating pro performance to protect the ecosystem for both service professionals and homeowners.

What you’ll do:

• As a Rep I, Quality Operations - Pro Integrity, you are responsible for upholding Angi’s quality standards by ensuring service professionals (pros) continue to meet company compliance and trustworthiness guidelines throughout their tenure on the network. In this role, you will move fast without cutting corners, resolving policy questions through process guides, and flagging risks when something doesn't look right.
• Investigate and audit accounts: Conduct thorough investigations on pro accounts to ensure continuous compliance with company quality standards.
• Monitor ongoing compliance: Ensure pros maintain valid, up-to-date licensing and essential regulatory requirements needed to perform their services.
• Address integrity concerns: Review and respond to internal inquiries or signals related to professional misconduct, fraudulent behavior, or poor performance.
• Perform outbound outreach & research: Conduct targeted web research and execute outbound calls to service providers to gather, verify, and complete accurate account credentials.
• Maintain operational standards: Ensure daily tasks, physical and digital file management, and office functions are completed efficiently and in strict adherence to data privacy guidelines.
• Mitigate platform risk: Identify potential compliance, fraud, or quality risks, escalating complex issues according to established protocols.
• Collaborate across the team: Work alongside team members and leadership to achieve service level agreements (SLAs) with minimal supervision.
• In this role, you will need: High School Diploma required; Bachelor’s degree strongly preferred.
• Ability to comfortably manage a high volume of cases daily without sacrificing accuracy or attention to detail.
• Strong customer service instincts with high emotional intelligence to handle calls professionally and keep conversations productive.
• Quick, sound judgment to problem-solve and pivot in an unpredictable, fast-paced environment.
• Strong verbal and written communication skills paired with an empathetic approach to pros and teammates.
• A coachable, growth-minded attitude with the ability to utilize internal knowledge bases to resolve issues independently.
• High proficiency with computers, including experience using CRMs and Google Suite tools.

Where you’ll work:

This is a remote position and we are seeking candidates who permanently reside in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah,

Vermont, Virginia, Washington, West Virginia, Wisconsin or Wyoming. If you live in a state that is not listed, you should look for other job postings on our careers page that may make more sense for your location.

Angi currently has an office in the following city/states, 1) Denver, CO, 2) Indianapolis, IN and 3) New York City, NY, which are available for use if you reside near these locations

We have a 'camera on' culture for virtual meetings. Team members must utilize all company provided equipment, including the webcam, for all team communications.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

This job post is scheduled to close on Friday, October 16th. This is not the timeline by which we expect to fill the role, rather when we expect to limit new applications.