layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Cloud & AI Platform Customer Success Leader- CTJ- Top Secret at Microsoft

Business Leadership
Provides strategic leadership on value-based delivery of well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled) solutions to grow Azure consumption across the Federal landscape by emphasizing the importance of adoption economics and delivering true customer value.
Provides leadership to define the execution plan to connect sales planning and execution through delivery planning and execution, aligned with customer and business priorities to achieve consumption and usage targets, ensuring robust security oversight.
Drives collaboration across the US Federal team in delivering Customer Success for our customers, with the help of the broader team (e.g., Services, partners, CSU team, Account Team Unit, Solution Team Unit, Engineering), engaging with customers to elicit feedback and agreement, and ensuring integration with the broader account plan process.
Cultivates an active, global network of partners through orchestration with Global Partner Solutions (GPS) to drive consumption, usage, and deliver customer value.
Shares a vision to guide orchestration across Solution Areas and stakeholders (e.g., Specialist Team Unit [STU], Customer Success Unit [CSU], Account Team Unit [ATU], Global Partner Solutions [GPS] within the US Federal org) to drive usage and consumption outcomes.
Ensures business financial performance realization across the Federal business through an emphasis on operational excellence and rigor (e.g., pipeline management, execution, ownership of customer journey).
Facilitates the model and leads comprehensive integration of Services resources to deliver on comprehensive consumption execution model.
Technical Leadership
Advocates to drive customer technical requirements with corporate product and engineering teams. Creates an internal feedback loop to drive broad, systemic continuous improvement for customers across Microsoft (e.g., security, product support).
Builds and maintains a network with senior technical decision makers (e.g., Chief Information Officer [CIO], Chief Information Security Officer [CISO], Chief Technology Officer, Chief Architect, technical fellows) to provide technical and operational guidance on technology trends, bridge understanding of identity, security, compliance, operational and risk requirements and influence decision making across relevant teams (e.g., CIO, CISO), and accelerate continuous cloud adoption at scale.
Leverages deep technical knowledge, technical team members, and peer connections to establish and elevate trusted and influential relationships with customer decision makers (e.g., Chief Executive-level) for large and/or high-impact customers to drive customer adoption in mission critical areas.
Leverages credibility and expertise to act as executive-level technical sponsor and leader for customers and partner ecosystem to continuously evolve and grow through the digital transformation journey (e.g., increase usage/consumption to drive customer expansion, upsell and renewal recapture rates).
Supports Customer Success Unit (CSU) community-building internally and externally by providing community thought leadership and orchestrating with professional network to promote learning.
Business Execution
Creates culture to drive operational and pipeline excellence, with particular focus on the key performance indicators (KPIs) covering operating model metrics (e.g., growth, velocity, efficiency, resource allocation) to ensure consistent execution against strategy.
Escalates to ensure removal of blockers related to the customer business and/or internal processes to deliver technical and operational excellence in Customer Success teams and accelerate customer adoption.
Leads area-level/global-level rhythm of business (ROB) and instills a sense of urgency for strategic agility through other leaders. Identifies widespread or global patterns in blockers and develops strategies to resolve and prevent them in the future.
Assesses and prioritizes high-impact technical blockers, and coaches team to enable resolution.
Drives consumption and usage rigor and discipline by developing and leading inclusive and regular rhythm of business (ROB) processes for the broader US Federal team.
Drives customer engagement by ensuring implementation and growth of a predictable and scalable customer engagement model across all enterprise accounts (e.g., Strategic, Major) for the business, leveraging the Customer Success Unit (CSU) team, partners, and Microsoft Services.
Leaders a large team of leaders to ensure customers achieve desired business outcomes and optimization of their investment with Microsoft. Ensures the organization expands learning on new adoption frameworks and new platform capabilities that cross both technical and business value conversations, including security and resiliency.
Ensures the team identifies the right partners to delivery and execute on customer vision.
People Management and Culture Leadership
Delivers people management success through modeling, coaching, and caring.
Invests in the growth of others.
Promotes intentional talent management strategy and champions a culture of customer-centricity, accountability, collaboration, and achieving big bold goals.
Defines long-term strategies aimed at change and cultural transformation within the area of accountability as a coach, mentor, or program leader.
Improves existing initiatives and capabilities needed to drive success within the scope of accountability and actively works to develop/mentor/coach talent internally or develop plans to attract needed talent to Microsoft.
Provides vision and leadership in the strategic development and implementation of succession and development plans that enhance technical sales acumen and capabilities across the organization.

Cloud & AI Platform Customer Success Leader- CTJ- Top Secret

Employer job description

Responsibilities

Qualifications

Other Requirements:

Security Clearance Requirements:

Microsoft Cloud Background Check:

Preferred Qualifications

Equal opportunity and accommodations

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