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USA - Chandler, AZ
Source: The Boeing Company careers · View original posting
From The Boeing Company's posting. “We” and “our” refer to the employer.
Associate Customer Support Specialist
Boeing Distribution, Inc.
Boeing Global Services (BGS), Distribution Business , is looking for an Associate Customer Support Specialist to join our team in Chandler, AZ.
Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.
2+ years’ experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
Compensation
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $61,000.00 - $87,000.00
Not Applicable
Not Applicable
Relocation assistance is not a negotiable benefit for this position.
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
This is not a Safety Sensitive Position.
This position does not require a Security Clearance.
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift 1 (United States of America)
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EEO is the law
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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