Performance Consultant II-OEM

Company

• Cox Automotive - USA
• Job Family Group
• Customer Care Group

Job Profile

• Performance Consultant II OEM xTime - CAI
• Management Level
• Individual Contributor
• Flexible Work Option
• Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 75% of the time

Work Shift

Day

Please Note :

Candidates should be located in the Upper Midwest.

Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.

Responsibilities:

• 75% of all activity will be for on-site, in person consultations, with 25% by phone
• Activity is aligned with both, Xtime and agreed upon OEM program objectives
• Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio
• Establish strong relationships with the OEM corporate and field teams as well as their program dealerships to promote retention and program growth
• Participate in recurring OEM meetings to review activity and value added and to plan ongoing objectives
• Provide proactive customer relationship management as primary point of contact post-implementation of Xtime’s product(s)
• Maintain expected level of client engagements on both a monthly and quarterly level in an effort to drive product performance & minimize potential client churn risk
• Conduct monthly KPI reviews with respective OEM Regional Management Team
• Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
• Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
• Provide L2/L3 technical support to enterprise customers as requested
• Provide consultative summaries to dealership management outlining  tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
• Act as an enterprise customer and dealership advocate within Xtime
• Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
• Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
• Represent Xtime and/or COX Automotive at National dealer and/or industry conferences, as requested by management
• Develop and present ongoing business best practices workshops to internal OE Performance Management colleagues. Workshops to occur once per quarter.
• Act as point of escalation for dealership customer accounts identified as high churn risk
• Participate in evaluation and interview process for all new OE Performance Management candidates as openings become available
• Maintain top level performance across established OE PM disciplines while maintaining a book of business churn rate at or below Performance Management benchmark

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.