layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Digital Customer Experience Specialist at Wrench Group

Highlights of the Job
You get to be yourself! We’ll give you the tools you need to represent Morris-Jenkins and help customers the right way, but we trust you to bring your own good judgment, warmth, and genuine care to each conversation.
You’ll be part of an exciting and growing piece of Morris-Jenkins! More and more customers wanna text, chat, email, or message companies instead of making a phone call. You’ll help take care of their problems in the way they like to communicate
You’ll deliver fast, helpful, personal service and make it easy for people to do business with Morris-Jenkins.
You’ll be part customer care, part digital problem-solver, and part opportunity creator.
Shifts may vary based on business needs, with our current hiring focus on candidates available to support afternoon and evening operations (typically beginning around 1:30 PM and extending into the evening).
All About You
You love digital communication!
You have a favorite emoji, and things like texting and social messaging feel natural to you.
You’re a multitasker.
You’re great at keeping track of multiple conversations at once, and you have no problem organizing multiple systems and conversations.
You’re tech-savvy.
New technology excites you – figuring it out is fun! You love finding ways to use technology to make things faster and more efficient.
You’re a strong communicator, especially when it comes to writing.
You know how to be clear, warm, and professional (but not stuffy!). You know when to keep things light, when to be direct, and when things might need a little extra care.
You’re proactive and a go-getter.
You aren’t the type to just wait around for a message. You look for ways to follow up with people, solve problems, and create new opportunities for the team!
You’re curious and you love details.
You notice repeated questions, customer frustrations, missed opportunities, and process gaps - and you believe in speaking up when you see something that could be better.
You can balance service and action
. You care about helping customers and solving problems - and you also understand that sometimes the best way to help is to get an appointment booked.
The people at Morris-Jenkins are so happy here, they even voted us for the Charlotte Observer’s “Top Workplace” award year after year. We have HUGE company breakfasts, celebrations, contests, and more!
Submit your application online today!

Bachelor’s degree in related field, such as Business Admin., Marketing, Public Relations, etc.
3+ years of experience in sales and/or customer support via digital correspondence
Prior experience in marketing
Essential Job Functions per the ADA
Mental & Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the Americans with Disabilities Act (ADA). This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.
Physical Demands: Must be able to remain in a stationary position, over 90% of time for 10 hour shifts. Constantly operates a computer, phone, and other office equipment.
Mental Demands: Must be able to perceive and distinguish emotions in conversations, as well as deal with adversarial confrontations. Requires an ability to concentrate and prioritize multiple tasks at once. Ability to deal with occasional adversarial confrontations or stressful situations, making prudent decisions in a fast-paced environment in adherence to company values.
Work environment: While performing the duties of this job the noise level is usually moderate. Must maintain confidentiality with customer information.
Rotational Weekend and some Holidays hours required, as needed
Must have reliable attendance and flexible schedule availability
Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
#MJLI

Highlights of the Job
You get to be yourself! We’ll give you the tools you need to represent Morris-Jenkins and help customers the right way, but we trust you to bring your own good judgment, warmth, and genuine care to each conversation.
You’ll be part of an exciting and growing piece of Morris-Jenkins! More and more customers wanna text, chat, email, or message companies instead of making a phone call. You’ll help take care of their problems in the way they like to communicate
You’ll deliver fast, helpful, personal service and make it easy for people to do business with Morris-Jenkins.
You’ll be part customer care, part digital problem-solver, and part opportunity creator.
Shifts may vary based on business needs, with our current hiring focus on candidates available to support afternoon and evening operations (typically beginning around 1:30 PM and extending into the evening).
All About You
You love digital communication!
You have a favorite emoji, and things like texting and social messaging feel natural to you.
You’re a multitasker.
You’re great at keeping track of multiple conversations at once, and you have no problem organizing multiple systems and conversations.
You’re tech-savvy.
New technology excites you – figuring it out is fun! You love finding ways to use technology to make things faster and more efficient.
You’re a strong communicator, especially when it comes to writing.
You know how to be clear, warm, and professional (but not stuffy!). You know when to keep things light, when to be direct, and when things might need a little extra care.
You’re proactive and a go-getter.
You aren’t the type to just wait around for a message. You look for ways to follow up with people, solve problems, and create new opportunities for the team!
You’re curious and you love details.
You notice repeated questions, customer frustrations, missed opportunities, and process gaps - and you believe in speaking up when you see something that could be better.
You can balance service and action
. You care about helping customers and solving problems - and you also understand that sometimes the best way to help is to get an appointment booked.
The people at Morris-Jenkins are so happy here, they even voted us for the Charlotte Observer’s “Top Workplace” award year after year. We have HUGE company breakfasts, celebrations, contests, and more!
Submit your application online today!

Bachelor’s degree in related field, such as Business Admin., Marketing, Public Relations, etc.
3+ years of experience in sales and/or customer support via digital correspondence
Prior experience in marketing
Essential Job Functions per the ADA
Mental & Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the Americans with Disabilities Act (ADA). This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.
Physical Demands: Must be able to remain in a stationary position, over 90% of time for 10 hour shifts. Constantly operates a computer, phone, and other office equipment.
Mental Demands: Must be able to perceive and distinguish emotions in conversations, as well as deal with adversarial confrontations. Requires an ability to concentrate and prioritize multiple tasks at once. Ability to deal with occasional adversarial confrontations or stressful situations, making prudent decisions in a fast-paced environment in adherence to company values.
Work environment: While performing the duties of this job the noise level is usually moderate. Must maintain confidentiality with customer information.
Rotational Weekend and some Holidays hours required, as needed
Must have reliable attendance and flexible schedule availability
Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
#MJLI

Digital Customer Experience Specialist

Employer job description

As an eSupport Specialist:

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Minimum Qualifications:

Preferred Qualifications:

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:

Preferred Qualifications:

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