From World Relief's posting. “We” and “our” refer to the employer.
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
ROLE & RESPONSIBILITIES:: Strategic Planning & IT Roadmap Management
Partner with the CIO and technology leadership to develop, maintain, and communicate the enterprise IT Roadmap.
Facilitate strategic planning processes that align technology investments with organizational priorities.
Track roadmap progress, dependencies, risks, and milestones across technology initiatives.
Support annual technology planning and prioritization activities.
Monitor cross-functional technology initiatives and facilitate communication between stakeholders.
Identify and escalate risks, issues, and dependencies impacting strategic initiatives.
Support governance and decision-making processes related to technology investments and priorities.
Business Analysis & Project Intake
Manage the technology project and demand intake process.
Partner with business stakeholders to understand challenges, opportunities, and operational needs.
Gather, analyze, document, and refine business, functional, and technical requirements.
Conduct current-state assessments and recommend process and technology improvements.
Support vendor evaluations, solution assessments, and business case development.
Change Management, Adoption & Communication
Develop and execute change management plans for technology initiatives.
Create communication, stakeholder engagement, and adoption strategies that support successful implementation and utilization of technology solutions.
Coordinate end-user training, knowledge transfer, and awareness activities.
Measure and monitor adoption outcomes and recommend corrective actions as needed.
Performance Measurement & Reporting
Develop and maintain dashboards, scorecards, and reports that support technology governance and decision-making.
Manage key performance indicators (KPIs), objectives and key results (OKRs), and technology health metrics.
Track and maintain the IT risk register and support technology risk management activities.
Provide executive-level reporting and recommendations to technology leadership.
Process Management & Continuous Improvement
Analyze, document, and improve business and technology processes.
Establish and maintain process documentation, standards, and workflows.
Support compliance activities, governance processes, and policy adherence.
Promote continuous improvement through process optimization and operational excellence initiatives.
Enterprise Technology Enablement
Support the execution of the FY27 CRM Assessment and associated recommendations.
Support an Enterprise Data Assessment to identify opportunities for improved data governance, quality, and utilization.
Support the development and ongoing maintenance of the enterprise IT Roadmap.
Assist in establishing and maturing the organization's Cybersecurity Framework and Program.
Support implementation and continuous improvement of the IT Service Management (ITSM) program.
Facilitate organizational readiness, governance, and adoption activities related to Artificial Intelligence (AI) solutions and capabilities.
Vendor Engagement & Relationship Management
Support vendor selection, evaluation, and relationship management activities.
Coordinate with vendors to ensure effective service delivery and alignment with organizational requirements.
Track vendor performance, contractual obligations, and partnership effectiveness.
Assist with technology procurement and renewal processes.
JOB REQUIREMENTS:: Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs
Core Beliefs, Statement of Faith, Christian Identity and
National Association of Evangelicals' For the Health of The Nation document
Bachelor's degree in Information Technology, Business Administration, Information Systems, or a related field.
Minimum of five (5) years of progressively responsible experience in business analysis, technology enablement, IT strategy, project coordination, technology operations, or a related discipline.
Demonstrated experience gathering, documenting, and refining business requirements.
Experience facilitating stakeholder engagement across business and technical teams.
Experience supporting change management, communication, training, and user adoption initiatives.
Strong analytical, organizational, facilitation, and problem-solving skills.
Experience with process mapping, process improvement, and workflow management.
Ability to manage multiple priorities and coordinate cross-functional initiatives.
Strong written, verbal, presentation, and interpersonal communication skills.
Ability to translate complex technical concepts into business-friendly language.
Proficiency with Microsoft 365 and collaboration tools.
Ability to work independently and influence outcomes without direct authority.
Familiarity with Microsoft technologies and cloud platforms.
Experience with CRM platforms and customer relationship management processes.
Knowledge of enterprise data management, data governance, and data strategy concepts.
Familiarity with IT Service Management (ITSM) frameworks and practices such as ITIL.
Understanding of cybersecurity frameworks, governance, and risk management principles.
Experience supporting AI or generative AI rollout, governance, adoption, and change management activities.
Relevant certifications such as Scrum, ITIL, Microsoft Certifications, or related credentials.
Experience supporting technology assessments, roadmap development, or digital transformation initiatives.
World Relief offers a competitive benefits package and employee discount program for full-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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