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VNS Health
New York, New York
Source: VNS Health careers · View original posting
From VNS Health's posting. “We” and “our” refer to the employer.
Overview
Leads network, telecommunications, voice, and contact center technology services across VNS Health. Oversees the architecture, operations, reliability, monitoring, modernization, and continuous improvement of the connectivity and communications platforms that support corporate offices, regional locations, cloud environments, remote access, field operations, internal call centers, and business-critical services.Serves as a experienced leader for the network and communications environment, ensuring secure, reliable, scalable,
well-documented, and supportable connectivity across the organization. Partners closely with Infrastructure, Engineering, Security, Service Support, Business Operations, vendors, and business stakeholders to strengthen service reliability, improve contact center capabilities, support site readiness, reduce operational risk, and modernize network and telecom services.Identifies opportunities to responsibly use automation and AI-enabled capabilities to improve network and telecom operations, monitoring, documentation, incident response,
contact center performance, and service reliability.Leads and develops network and telecom managers and teams responsible for secure, reliable, and scalable connectivity and communications services. Accountable for building a capable, collaborative team, strengthening operational discipline, mentoring staff, and improving documentation, knowledge sharing, service reliability, vendor coordination, and overall service maturity.
Pay Range
USD $137,800.00 - USD $183,800.00 /Yr.
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.
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