layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Director, IT Support Services
VNS Health
New York, New York
Source: VNS Health careers · View original posting
- Pay
- $183,800 — $183,800 USD per year
Employer job description
From VNS Health's posting. “We” and “our” refer to the employer.
Overview
Leads IT support services, end-user support, field support, device support and fulfillment, IT service management, ServiceNow platform support, and service delivery operations across VNS Health. Oversees the performance, quality, and continuous improvement of support services delivered through internal teams and managed support service partners.Serves as a strategic and operational leader for the support experience, ensuring employees, clinicians, field staff, executives, regional offices, and business teams receive reliable,
responsive, and consistent technology support. Partners with IT teams, vendors, and business stakeholders to strengthen support processes, escalation paths, device and asset lifecycle activities, and the end-user experience.Identifies opportunities to responsibly use automation and AI-enabled capabilities to improve support operations, ticket routing, knowledge management, training, quality assurance, service reporting, and user experience.Leads and develops support services managers and teams responsible for delivering reliable,