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i3D.net
Alpharetta, Georgia, United States
Source: i3D.net careers · View original posting
From i3D.net's posting. “We” and “our” refer to the employer.
At i3D.net
, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like
Nvidia, DuckDuckGo
, and
Ubisoft
, we are shaping the future of gaming and network technology.
Why your role matters
As a Live Operations Specialist - Gaming Infrastructure, you’ll be the first line of defense in keeping our services running smoothly for some of the biggest names in gaming. Whether it’s troubleshooting live incidents, monitoring systems, or tackling full-stack issues, your work ensures players worldwide have seamless gaming experiences.
This isn’t your typical NOC role - you’ll deal with everything from servers and networks to software and DDoS protection. What you do directly impacts millions of users globally.
You’re independently handling incidents and improving first-call resolution rates.
Tickets? Done fast, keep customers happy, and systems run smoothly.
You’ve shared ideas that make the team’s workflow more efficient.
You’ve picked up new tools and skills, leveling up your expertise.
Your profile
You have at least 3 years of experience in a NOC, LiveOps, networking or similar operational role, handling live incidents, monitoring critical systems, and ensuring service uptime.
You know Linux and Windows servers, logs, hardware alerts, and networking devices like routers and switches. You also understand the OSI model or DOD model and can explain (and ideally troubleshoot) APIs.
You’re great at solving issues while keeping customers informed and happy.
You thrive on solving tricky technical issues and finding root causes.
We’re located in Alpharetta, Georgia, and you already live within a 40-mile radius of our office.
You’re comfortable working on a rotating shift schedule, including evenings and weekends and, of course, getting paid extra for it!
Why join us?
We operate our own international backbone network, with a presence in over 60 locations worldwide.
Work with cutting-edge service providers and data center equipment.
Enjoy great pay, an annual bonus, 15 vacation days (excluding national holidays), travel allowance, and a premium-free pension.
Level up with career guidance and education reimbursement.
Get lifetime access to Ubisoft’s game library and two free games every year.
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