layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Service Program Team Lead
Dynamis, Inc.
Washington, D.C.
Source: Dynamis, Inc. careers · View original posting
- Pay
- Salary range: $130,000-145,000
Employer job description
From Dynamis, Inc.'s posting. “We” and “our” refer to the employer.
Dynamis, Inc. is seeking a Customer Service Program Team Lead to serve as the on-site, day-to-day operations lead on the ICE Office of Financial Management (OFM) Customer Service Operations (CS-OPS) contract. The Team Lead is a Key Personnel position that runs the monthly Customer Billing Model (CBM) cycle, assigns and reviews all teamwork, and serves as the on-site point of contact for the Government Program Manager and Government Technical Monitors, reporting to the Dynamis Program Manager.
Responsibilities:
- Lead the monthly CBM billing cycle in CMM/FileOnQ for the DHS “Cube” components and ICE, including CPVI reporting, SLA metrics, and IRWA/IAA forms
- Lead the Beginning of Year (BOY) FASS reassessment and Fiscal Year End (FYE) support, including execution of the FYE surge and continuity plan
- Assign, track, and review all team work, including the financial-analytic workstreams led by Kearney & Company, before deliverables reach the government