layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - IT Operations Specialist at Swarm Aero

Own and manage the day-to-day IT support queue, prioritizing and resolving employee issues.
Administer users, groups, licenses, shared mailboxes, distribution lists, shared calendars, and Microsoft 365 resources.
Perform day-to-day administration of Entra ID.
Support and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive.
Manage user and group-based access to company resources.
Troubleshoot account access, MFA, authentication, permissions, licensing, and Microsoft 365 service issues.
Support employee onboarding and offboarding across the Microsoft 365 environment.
Provision, deploy, configure, and maintain employee laptops and other IT hardware.
Manage hardware and software lifecycle processes.
Troubleshoot issues that cross multiple systems rather than treating each application as an isolated product.
Document solutions, procedures, and repeatable processes.
Identify opportunities to automate repetitive IT tasks and improve the employee technology experience.
Work alongside the Systems Administration team to progressively take on more advanced responsibilities across:
Intune and endpoint management
Conditional Access
Enterprise applications
SSO and SCIM provisioning
Privileged access
Identity and access management
Networking
Cloud infrastructure
Security and compliance
Automation
Required Qualifications
2–4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or a similar role.
Hands-on professional experience administering Microsoft 365 in a business environment.
Comfortable administering: Microsoft 365 Admin Center
Entra ID / Azure AD
Exchange Online
Teams
SharePoint
OneDrive
Microsoft 365 licensing
Shared mailboxes and shared resources
MFA and basic authentication troubleshooting
Strong Windows troubleshooting skills.
Experience provisioning, deploying, and supporting business laptops and employee hardware.
Some experience with Intune, another MDM platform, Active Directory, or endpoint-management tooling.
Ability to troubleshoot beyond the immediate user symptom and determine whether an issue involves the endpoint, identity, application, permissions, or network.
Basic understanding of DNS, DHCP, IP addressing, Wi-Fi, VPNs, and general networking.
Strong organizational skills and the ability to independently manage an active support queue.
Strong written and verbal communication skills.
Ability to create clear technical documentation and repeatable processes.
Willingness to handle both hands-on employee support and increasingly complex systems work.
A curious, ownership-oriented mindset and the ability to learn quickly in a fast-moving environment.

IT Operations Specialist

Employer job description

Responsibilities

Preferred Qualifications

What We Offer

Equal opportunity and accommodations

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