layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Telecaller- Bangalore (Contractual)
Bangalore
Source: Flix careers · View original posting
Employer job description
From Flix's posting. “We” and “our” refer to the employer.
At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.
Key Highlights
Location:
Madiwala Lounge, Bangalore
Contract:
12‑month renewable contract, target‑driven role
Shifts:
Non‑traditional hours (we operate 24/7)
Compensation
Compensation:
Fixed compensation + Performance based Incentives
About the Role
Customer Outreach:
Make outbound calls to recent passengers to request and encourage feedback ratings.
Inbound Support:
Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
Rating Optimization:
Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
Reporting:
Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
Collaboration:
Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.
Documentation:
Maintain accurate call logs and update customer interaction records in our CRM.
About You
Experience:
1–3 year in tele‑calling, customer support, or backend operations.