Student Services Specialist, Office of Accessible Education

Responsible for administering and managing a broad range of programs, services and activities that are student facing and/or impact students, which may include admissions, financial aid, housing, registrar services, visa services, student life, and academic and career counseling advising services.

Hiring range - $34.89 per hour. - $38.46 per hour.

Fixed term - End date November 30, 2027

Work arrangement- 5 days onsite

JOB PURPOSE:

This position

Serve as the primary point of contact for OAE, providing professional and courteous support to students, families, faculty, staff, and visitors. Guide students through the registration process, review and track documentation for completeness, coordinate appointments, resolve routine inquiries, and escalate complex matters as appropriate. Maintain accurate student and operational data, support reporting and day-to-day office operations, and contribute to administrative projects, process improvements, and inventory management.

Responsibilities

• Core Duties: Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.
• Minimum Education and
• Experience
• Associates degree and one year of relevant experience, or combination of education and relevant experience.
• Knowledge, Skills and Abilities: Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office
• Suite.
• Customer service skills.
• Basic office administration skills.