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Stanford University
Stanford, CA, United States
Source: Stanford University careers · View original posting
From Stanford University's posting. “We” and “our” refer to the employer.
Provide technical support to end-users for computer hardware, software, network and data security related problems. Install, configure and troubleshoot desktop systems, workstations, mobile devices and laptops in a diverse environment. May also be responsible for server administration /maintenance.
Budgeted Salary Range: The Law School’s budgeted salary range for this position is $115,000-$124,000 per annum.
(On-Site Position)
The IT Support Analyst (ISA) reports to the Help Desk Supervisor at Stanford Law School.
The ISA will focus his/her efforts in coordinating and performing technical support activities for students, staff and faculty at Stanford Law School. Under general supervision, the ISA provides technical and Audio/Visual (AV) support to end-users; troubleshoots and solves computer hardware, software, and network-related problems. The ISA will be assigned help tickets and be expected to resolve them in a timely manner. Scheduled hours for this position are Monday through Friday, 8 am to 5 pm; extended hours required as needed, (i.e.
based on help desk rotation of duties) including on-call weekend rotation (as often as at least once/month).
In this position, you will be expected to have the knowledge of, and commitment to execute best practices in a help desk/service management environment.
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